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Monthly Archives: May 2017

The Importance of Small Wins

By: Jonathan Downie    Date: May 29, 2017

How can you keep your morale high no matter what economic waters your business finds itself sailing in? How can you demonstrate your growth and expertise to potential clients without talking about the same assignments and achievements over and over again or worse, sounding like an arrogant blowhard?

 

The answer is simple.

 

In a word full of Instagram moments and paid ads, make sure you let yourself celebrate small wins.

 

Here’s a straightforward example. As you might have read, I have started getting articles placed in the magazines read by my clients, which is itself part of a wider marketing strategy. Now, I could get all upset that so far, this has only landed me one new client and one project or I could get really excited that it has already landed me one new client and one project.

 

More to the point, before I even got to writing for Flybe’s inflight magazine, I got some wins in places like Executive Secretary magazine, the blog of Conference News and on the Eventopedia website (three times). Again, with each article, I could have decided to focus on the big goal I wanted to hit or I could decide to make the most of the small win I already had and do an incredible job at that level.

 

Small wins are a vital part of doing business. Almost no one goes straight from graduation to being a superstar entrepreneur or a successful interpreter or event manager. That might sound discouraging … unless you realise that your route from where you are to the destination you want to reach will go through lots of small wins.

 

There are still some clients that I want to add to my portfolio but the truth is that the route to landing them will include celebrating and making the most of the small wins – the projects of various sizes for various clients that I get this week.

 

Your twitter and LinkedIn feeds are most likely filled to the brim with people doing big important things with big important people. If you can’t find ways to celebrate the project on your plate right now, you might find yourself battling with self-doubt and on the verge of giving up.

 

So here’s a solution I would like you to try. I am going to push this post as far and wide as I can and I want you to do the same. But with a twist. Each time you send this article to someone or post it on any social media platform, I want you to find one small win you can celebrate and tag it with #mysmallwin. Even better, make sure you celebrate with someone else too.

 

So what’s your small win? What little thing is going right today? What interesting project is on your desk right now? Have you had a response from a client you have been chasing? Share your small win with others and see how those small wins add up to big changes.

Avoid these 3 Mistakes When Running International Events

By: Jonathan Downie    Date: May 17, 2017

If you are new to managing international events, they can often be daunting. Imagine taking all the work you do for a national conference or company team building event and trebling it … and then adding in international flights, wide differences in expectations, and invisible cultural norms that you might not be aware of.

With all that complexity before you even start, it can be tempting to look for any shortcuts you can find, especially when it comes to the relatively easy-looking job of selecting suppliers. Yet this is often where things go horribly wrong. Here are my top three mistakes that event managers can make when managing an international event for the first time.

  1. Pushing price or location over quality

We all know the story: the client has a strict budget and wants to reduce “frivolous” expenses like travel costs so they pressure you into hiring local and cheap.

Now, to be fair, I have already written here that, in some cities, there is a real virtue in hiring local. If your event happens to be in a graphic design hub or if your conference is being hosted in a boom town for hospitality staff, by all means stay local. But none of this can ever come at the cost of quality.

On one project, I decided against using my preferred specialist AV supplier and instead worked with the end client to get quotes from two local suppliers. I would soon regret that when I saw the equipment they provided! I would regret it even more when the interpreters and audience had to fight through two days of sound quality issues.

It is never worth sacrificing quality for cost. Excellent quality might cost more upfront but cheap costs more to fix when it inevitably goes wrong.

  1. Only Designing for One Audience

Of course, every event includes different groups with their own requirements and needs but when it comes to international events, complexity increases dramatically. Let’s contrast a couple of examples to see how this plays out.

For an internal company briefing, professional conference organisers need to take into account the company’s personality and style and the types of venues and food that attendees are used to. It is very likely that most of the attendees will have been at a similar event before and will be able to guess a lot of the agenda before they even receive it. As an event manager, your job is simply to make sure that the event works for a single audience: those who already understand internal norms and procedures and are familiar with how the company works.

Run the same event but invite delegates from seven countries, speaking three languages and the situation changes dramatically. They will come with different expectations as to how the meeting will run and may  wish to have information in their language before they arrive. Unless you have a plan to manage that or an expert on hand, the event could turn sour very quickly.

When you manage an international event, you have to make sure it works for every audience in the room.

  1. Doing it all yourself

I have found that each stage of my business growth has meant finding another set of experts to learn from. The same is true when you move from arranging monolingual, national events to managing international events.

Your new best friends will be country experts and consultant interpreters. Country experts are an invaluable source of knowledge of cultural norms and expectations; consultant interpreters build teams and make informed decisions to ensure that communication works no matter which language someone speaks. And, if you ask them nicely, some consultant interpreters will do the same for written communications like brochures and email campaigns.

Wherever you are on your event management journey, working with specialists such as consultant interpreters will help you create events that deliver more value for your clients.

Choose quality over price, design for every audience and work with specialists: three choices with one outcome: incredible international events.